We systematically respond within 24 hours at most to all emails received (except during the weekend). Despite the fact that our agency does not send out spams and is not referenced as a "spammer", it is possible that your anti-spam software (or your provider) dispatches our messages to your "Spam" or "Junk" mailbox. Errors of this sort do occur sometimes with such software. We too sometimes find messages from customers in our spam mailbox.
Should you believe you have not received an answer to your request, may we invite you to first of all check the content of your own spam mailbox and, if appropriate, to kindly place the address firstname.lastname@example.org on your list of approved correspondents ("white list") so this does not happen again. If the problem is still not solved, kindly contact us on the telephone.