Is my deposit refunded if I cancel?

Should the agency or your hostess cancel, your advance is refunded in full, to your card or by bank transfer, or held for a future booking if you prefer.

Should the cancellation come from you, the advance is not refunded in cash, but it is not lost either: we hold it for 6 months from the date originally arranged, for a booking with the hostess of your choice.

A cancellation charge is deducted from that advance, on a sliding scale:

• more than 48 hours before the date: 10 per cent, with a minimum of EUR 100.-
• 24 to 48 hours before: 25 per cent
• 12 to 24 hours before: 50 per cent
• less than 12 hours before: 75 per cent
• failure to attend without notice: 100 per cent

Bookings already committed and non-refundable, hotel, flight, train or taxi, are lost whatever notice is given. Do let us know as soon as you know: it is the one thing that genuinely protects your advance.

The detail is set out in Art. 6 of our Terms and Conditions. Not to be confused with cancelling once the hostess has arrived, which falls under Art. 5 and follows different rules.