To answer your questions quickly, a Live Chat support service is available from every page of the site, one click on the CHAT button.
During office hours, save for a brief absence, the conversation takes place live and free of charge with our customer service. The ONLINE flag shows that we are in the office and available.
Outside office hours the OFFLINE flag is shown, but the CHAT button remains active: you may leave us a message, which we answer as soon as we are back. Kindly make sure your email address is correct so that our reply reaches you.
For your security and discretion, the chat runs on Chatwoot, an open-source tool that we host ourselves: conversations are encrypted and are not entrusted to any chat provider. The handling of your data is described in our privacy policy.
