FAQ search tool

Our FAQ search engine works on the basis of full text searching, like a search with Google but limited to the content of our FAQ. You can enter a keyword, several keywords or a complete sentence.

You may run the search across all categories of the FAQ or you can just select the category you want. The results are ordered in terms of their relevance (based on any of the keywords entered). The search engine will not take account of keywords with less than four characters.

A more focused search is also possible using Boolean operators, for example:

• A phrase in inverted commas (" ") will be searched for exactly as you have entered it.
• The plus sign (+) before the keyword(s) you have entered means the word(s) must be present in the response sent back to you.
• The minus sign (-) before the keyword(s) you have entered means the word(s) must not be present in the response sent back to you.